Session D: April 24, 2024, 12:00 noon to 1:30 p.m. ET
Professional Conduct and Complaints: Navigating Ethics, Accountability, and Trauma-Informed Regulation

Session Chair: Paul Teneire, P.Geo. and Jim Whyte, P.Geo., FGC

A moderated Q & A will follow the panel presentations.

Presentation 1: PGO’s Complaints and Discipline Process: Ensuring Fairness and Protecting the Public

Speaker: Erica Richler, Co-Managing Partner, Steinecke, Maciura, LeBlanc - SEE SPEAKER'S BIO

SUMMARY

This session will provide an introduction to PGO’s complaints and discipline process, including procedural fairness obligations, considerations of Charter rights and values, and protecting the public interest.

Presentation 2: The PGO Discipline Process 2013 to 2025 - Outcomes and Frequently Asked Questions

Speaker: Tammy Middleton, P.Geo., FGC - SEE SPEAKER'S BIO

SUMMARY
The first discipline hearing for PGO took place in 2013.  Tammy will discuss the outcomes and penalties arising from hearings and answer some frequently asked questions about the process. 

Presentation 3: Caring for Staff:  A Traumatic Threat Case Study

Speaker: Cathy Pappas, Director of Registration, College of Immigration and Citizenship Consultants - SEE SPEAKER'S BIO

SUMMARY
The Registration Department of the College of Immigration and Citizenship Consultants received an extremely violent threat to a general email box in the department naming a specific staff person. The presentation will discuss the threat and the immediate and ongoing steps taken to ensure the safety of the person named and all members of the department.

Register online for this session or the full Symposium.